“Before developing a solution for a client, we do a deep dive to understand the goals and needs of the business.”
We develop strong client partnerships. We begin by listening, communicating, collaborating, and doing what’s best—and what’s right—for our clients and their goals. That means providing our own suite of technologies or improving our partners’ existing technologies. Our objective is to eliminate the distraction and costs associated with internal efforts during or after implementation and to provide cost-effective, tailored support.
We Build Solutions.
ServiceLogix provides custom, browser and mobile solutions – hosted or on premises – and backed with tailored support to ensure all clients can realize the full potential of their investment.
We design a program for EACH client that is iterative, incremental, and inclusive. These programs are:
- Strategic – let’s start where the most VALUE can be DELIVERED.
- Agile – the world doesn’t wait for technology projects to begin and end – let’s accept change and meet the needs of the real world.
- Incremental – let’s begin realizing business benefits immediately through targeted, strategic releases.
- Inclusive – let’s bring your business innovators into YOUR solution.
We are nimble and responsive to partners’ needs. Using Agile software development principles allows us to embrace change and accept that needs evolve and teams learn throughout any given development effort. An Agile approach ensures we can identify those changes, respond to them, and chart a course to the right solution.
We use technologies that allow our partners to engage. If necessary and appropriate, we utilize our Opal® framework. This allows us to deliver functioning prototypes early in the process. Users and other stakeholders can provide immediate feedback on design, function, and accessibility. Giving stakeholders early ownership allows our team to easily adjust development so that the final product always meets or exceeds expectations.
We use our own enCorps project management and collaboration software to manage all of our partners’ projects. Through the software’s common toolset, we are able to streamline development, manage changes effectively, and provide an organized and consistent approach to long-term post-implementation support. Our toolset provides a unique approach to facilitate collaboration and organize the key artifacts of any development effort tailored to meet each client’s unique needs.
We can Reface OR Replace.
Many businesses have significant assets tied up in existing systems. Off-the-shelf solutions might solve a portion of the problem, but often at the expense of losing those key differentiators, and with significant costs and risks. Our philosophy is to keep what works and replace what doesn’t–deliver a custom solution that meets specific needs while preserving those key capabilities and differentiators.
We are Virtual.
We recognize that the best resources aren’t always in your city, so we draw from a pool of talent across the United States. Our employees work from their homes. We’re collaborative, accountable, focused, and productive.
We Deliver Results.
We deliver results by engaging in open and productive communication with our partners and colleagues. We believe working within a highly collaborative environment ensures that ALL stakeholders are heard and allows us to consistently deliver value to our projects and partners.